Who we are
We are Eagle Eye Coffee (‘EEC’) and our website is https://eagleeyecoffee.com
Terms and conditions
By purchasing items from this website, you are agreeing to the following terms and conditions set out below..
These terms of order in no way affect your statutory rights as a consumer.
A contract between EEC and the customer will not be entered until you receive an email notifying you that your order has been dispatched. This acceptance email will consider the order as complete at the time EEC sends the email. Items cannot be bought for resale without prior contact and permission. EEC reserve the right to refuse any order which we consider to have not met our terms and conditions. EEC also reserve the right to not fulfil an order providing the payment has not been processed or a full refund is given. Placing an order and giving debit or credit card details through our server you are bound and contracted to the sale unless EEC decides otherwise.
Refund policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time, the remedy afforded to the customer under the Sale of Goods Act 1979 (as amended) is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
Cancellation Rights
When an order is placed you will receive an order number via email; please quote this is any further communications. If you do wish to cancel your order, please inform us as soon as possible. We may able to refund you, provided it has not already been dispatched. Once an order is dispatched it cannot be cancelled.
In similar fashion, if you wish to alter an order, please contact us as soon as possible and we will endeavour to amend the products if it has not been dispatched.
Privacy Policy
When ordering products from EEC, we must collect certain information such as your name, email address, billing and delivery addresses, phone number and credit or debit card information. We will only use this information to process any orders you make and to communicate any updates or issues arising with your order if and when necessary.
We do not and will not share, sell or trade any personal information with third partied unless it is required in order to fulfil your order or payment.
Email updates may be sent to let you know of new products and offers, however if you do not wish to receive these, please email us at info@eagleeyecoffee.com or click the unsubscribe button at the bottom of an email circular.
When a transaction is carried out, you will be connected to a secure server, where all information is encrypted. All credit/debit card details can only be seen by Stripe, our Payment Service Provider (https://stripe.com/us/privacy). We are not able to view your card details.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then please visit http://www.aboutcookies.org for detailed guidance.
First Party Cookies – These are cookies that are set by this website directly.
Google Analytics – We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
Shopping Basket – We use a session cookie to remember your log-in for you and for what you’ve placed in the shopping basket. These are necessary to ensure functionality of the website. If the session cookie is disabled, functionality of the website will be adversely affected.
Handling Complaints
In case of a complaint or query via either the online form or through the email address info@eagleeyecoffee.com, we will acknowledge these as soon as possible and advise the customer of how long it may take to resolve any potential problems.
We will keep the customer informed throughout the process until the problem is resolved and closed.
